The terms "You," "Your," "Yours," and "User" refer to the entity, person or organization using our Site. When this Policy mentions "We," "Us," and "Our," it refers to Synotec and its subsidiaries and affiliates. This Privacy Policy is governed by our Terms of Service. For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at info@synotec.in.
Information We Collect From You
We collect the information You provide to us. This information is necessary for the adequate performance of the contractual arrangement in place between You and us, and it allows Us to comply with our legal obligations.
- Account signup information — when You create an account, we ask You to provide your name, surname, email, phone, username, password, personal number and address.
- Communications, chats, messaging — when you communicate with us through email or any other channel, we collect information about that communication and any details You choose to disclose, including purchase history where relevant to answering your request.
- Payment information — to order products and use specific Site features, we may require certain financial information, including your card type, name, expiration date and card number.
- Login information — we collect login information if You are logging into your account using authentication data.
Information We Collect Automatically
When you use our Site or contact us directly, we may collect information — including personal information — about the way you interact with our Site and the services You use. This is necessary for the adequate performance of our contract with You, to comply with legal obligations, and to serve our legitimate interest in improving the Site.
- Tracking technologies and cookies — we use cookies and tags, and automatically collect information about your device's operating system.
- Geo-location data — we collect your approximate location, as determined by data such as your IP address, to offer an improved user experience. This is only collected when you access the Site on your device.
- Usage information — we use Google Analytics to collect information about your interactions with the Site (pages visited, content viewed, searches, orders and other actions). Google places a permanent cookie in your browser to identify you as a unique user on your next visit.
The Way We Use Your Information
We process your information adhering to general data processing principles. We may use the information we collect through our Site to:
- Create your account
- Identify the user
- Stay connected and communicate
- Send billing and transactional information
- Manage user orders and logistics
- Contact the user for updates
- Provide customer support
We will normally collect personal information from you only where we have your consent to do so, where we need it to perform a contract with you, or where the processing is in our legitimate business interests.
Direct Marketing
We may use your provided contact details for direct marketing. Depending on your preferences, these offers may be personalized using other information you have provided, or that we have collected or generated from other sources described in this Policy.
If you wish to withdraw your consent for direct marketing and refuse to receive further information from us, you may do so at any time by following the unsubscribe instructions included in the email received.
Cookies
Cookies are small text files stored by your browser when you visit our Site. We use cookies to improve our Site and make it easier to use, recognize users, and avoid repetitive requests for the same information. Cookies from our Site cannot be read by other websites. Most browsers accept cookies unless you change your settings to refuse them.
The categories of cookies we use on our Site include:
- Strictly necessary cookies — required for the Site's operation; they show you the right information, customize your experience, and help implement security features and detect malicious activity.
- Functional cookies — improve functional performance and remember settings such as language and time zone, as well as changes you've made on the Site, without tracking behavior on other sites.
- Performance cookies — recognize and count Site visitors, and help us understand, improve and research our products, features and services.
- Marketing, targeting and advertising cookies — record your visit, the pages viewed and links followed, so we can make advertising more relevant and measure campaign efficiency.
You can find more information about managing cookies at allaboutcookies.org.
Sensitive Information
We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data related to sexual orientation. Please do not send, upload or provide us with any sensitive data. Contact us using the details below if you believe we might inadvertently possess such information — we reserve the right to delete any information we believe contains sensitive data.
Payment Information
To order and use our services, we may require certain financial information to facilitate payment processing, including your name, card type, expiration date, billing address, certain digits of your card number, and details of your purchase. The exact data collected varies depending on your chosen payment method.
Retention
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We retain your personal information for as long as we need it to provide services to you, unless we are otherwise required by law or regulation to retain it longer.
Security
We have implemented physical, electronic and procedural security measures designed to protect the personal information you share with us, and we regularly monitor our systems for possible vulnerabilities and attacks.
Regardless of the measures and efforts taken by us, the transmission of information via the internet, email or text message is not completely secure. We cannot guarantee the absolute protection and security of your personal information or any other content you upload, publish or otherwise share. We encourage you to avoid providing us or anyone else with highly sensitive information whose disclosure could cause substantial or irreparable harm. Questions about Site security can be directed to info@synotec.in.
Your Rights
You are entitled to a range of rights regarding the protection of your personal information:
- Right to access — you can access the personal information we hold about you at any time by contacting us.
- Right to rectify — you can correct, update or request the deletion of inaccurate personal information.
- Right to object to processing — where we rely on your consent, you may withdraw it at any time; this won't affect the lawfulness of processing before withdrawal.
- Right to erasure — you may request erasure of your data without undue delay for legitimate reasons, such as where it's no longer necessary for the purpose it was collected.
- Right to lodge a complaint — you can raise questions or complaints with the competent National Data Protection Authority in your region, though we recommend contacting us first to reach a resolution.
Application of Policy
This Policy applies strictly to the services offered by our Company. It does not apply to services offered by other companies or individuals, including products or sites displayed to you in search results, external platforms that may include our services, or third-party links from our Site.
Amendments
Our Policy may change from time to time. We will post any changes on our Site and, where the changes are significant, we may provide more explicit notice — including, for certain services, email notification of Policy changes.
Acceptance of This Policy
We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Privacy Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and will inform users via the methods described in Section 12. Continued use of this Site implies acceptance of the revised Policy.
Further Information
If you have any further questions regarding the data we collect or how we use it, please feel free to contact us.
