At SYNOTEC, we strive to ensure complete customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.
1. Eligibility for Returns
Products are eligible for return or replacement under the following conditions:
- The product is damaged or defective at the time of delivery
- The product received is incorrect or different from what was ordered
- The issue is reported within 7 days of delivery
Products must be unused, in their original packaging, and include all accessories, manuals, and warranty cards.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse, mishandling, or improper installation
- Physical damage after delivery
- Products without original packaging or accessories
- Items returned after the return window has expired
3. Return Process
To initiate a return:
- Contact SYNOTEC customer support with your order details and issue description
- Share clear images or videos of the product showing the issue
- Our team will review the request and guide you through the return or replacement process
Returns without prior approval may not be accepted.
4. Replacement Policy
If the product is eligible, SYNOTEC may offer a replacement instead of a refund, subject to product availability. Replacement products will be shipped after the returned item has been received and inspected.
5. Refund Policy
- Refunds are issued only after inspection and approval of the returned product
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method or as per applicable mode
Shipping charges, if any, are non-refundable unless the return is due to our error.
6. Installation & Service-Related Issues
Issues arising from improper installation, unauthorized repairs, or external factors such as voltage fluctuations are not covered under this policy. Customers are advised to follow product usage and installation guidelines.
7. Cancellation Policy
Orders can be cancelled only before shipment. Once shipped, cancellation requests will be treated as return requests and will be subject to this Return & Refund Policy.
8. Warranty Claims
Warranty-related issues are handled as per the warranty terms provided with the product. For warranty support, customers should contact authorized service centers or SYNOTEC support.
9. Policy Updates
SYNOTEC reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon being posted on this page.
10. Contact Us
For return, refund, or replacement inquiries, please contact SYNOTEC through the contact details provided on our website.